A proven open-source ticketing system for fault reports and service requests – tailored by us to medical technology, connected to your systems and managed for you.
Zammad is an established open-source ticketing system with a large community. We set it up for medical technology, connect it to your systems and run it.
That includes categories, fields and workflows that suit fault reports and service requests for medical devices – and connections to the systems you already use, such as our device inventory IMTrack.
We handle setup, operation, updates and backups. You get a contact person who understands medical technology – not just software.
Your benefit
We align categories, fields and workflows with your fault and service processes – instead of a generic helpdesk everyone has to adapt to.
Zammad can be connected to other systems, for example IMTrack. We build the integrations that spare you double entry.
You get a proven system without depending on a niche vendor – and us for setup, operation and further development.
FAQ
Because Zammad already is a good, widely used system. An established open-source solution with a large community lasts longer than a niche product. Our strength is making it fit medical technology.
For hospitals, clinics and practices that want to record device faults and service requests traceably – not by word of mouth and not in an email inbox.
Of course. What we add is the configuration for medical technology, the connection to your systems and the operation – including updates and backups.
We show you Zammad using your own workflow – without obligation.